Returns and Exchanges Policy
This Returns and Exchanges Policy (referred to as the “Policy”) is an integral part of our Terms of Use (the “Terms”) and includes all definitions and conditions outlined in the Terms. Any terms not defined in this Policy shall have the meanings given to them in the Terms.
Return Policy
You may return eligible items within 14 (fourteen) calendar days from the date you receive your order. All returns are subject to approval by ELEMENTS Jewelry, and we reserve the right to decline a refund at our discretion. The jewelry must be unworn, in its original condition, and accompanied by all original packaging, instructions, and documentation.
Exchange Policy
Eligible items may be exchanged for another product within 14 (fourteen) calendar days from the date of receipt. Exchange requests are subject to approval by ELEMENTS Jewelry, and we reserve the right to refuse an exchange at our sole discretion. The jewelry must be in brand-new condition, unworn, and include all original packaging, instructions, and documents.
Order Cancellation
If you need to cancel your order, please contact us through our “Contact Us” form within 24 hours of placing the order. Please note that our fulfillment process is quick, and once the package is shipped, cancellation requests cannot be processed.
After 14 (fourteen) calendar days, we no longer accept returns or exchanges. Please note that shipping fees are non-refundable.
Jewelry repaired by third-party jewelers is not eligible for return or exchange. We do not offer replacements or refunds for lost or stolen items.
Gift Exchanges
If you received a piece as a gift, it can be exchanged within 14 (fourteen) calendar days from the date the original order was received by the purchaser. All exchange requests are subject to approval by ELEMENTS Jewelry, and we reserve the right to decline an exchange at our discretion. The item must be unworn, in original condition, and accompanied by all packaging, instructions, and paperwork.
Initiating a Return
To return your item: Submit a request through our “Contact Us” form to initiate a return, and our team will guide you through the next steps.
Visit one of our stores: If it’s more convenient, bring your item to one of our stores to complete your return or exchange.
Return Shipping
ELEMENTS Jewelry does not cover the cost of return shipping. When returning or exchanging an item, you are responsible for all associated shipping fees. We recommend using a trackable shipping service. ELEMENTS Jewelry cannot guarantee receipt of your returned item and is not liable for lost packages.
Processing Refunds or Exchanges
Refunds or exchanges will be processed within 24-72 hours after we receive your package. You will receive a confirmation email with tracking details sent to the email address provided with your original order.